changed your mind. it happens.

We make good gear and we stand behind it. If something isn't right, here's how we put it right. No maze, no restocking-fee ambush.

the window

You've got 30 days from the day it lands to start a return. Message us inside that window and we'll take it from there.

the condition

Grooming products are a hygiene thing: once a bottle's been opened or used, we can't sell it to the next dog. So change-of-mind returns are for unopened items. Faulty, wrong, or damaged is a different story. See below, and that's on us whether it's been opened or not.

if we got it wrong

Wrong item, missing bits, or it arrived damaged? That's our mistake, not yours. We cover the return and send the right thing or a full refund, your call. A photo speeds it up but isn't a hurdle.

how to start one

Email hello@scruffyboy.com with your order number and what's up. We'll reply with where to send it. On a change-of-mind return the return postage is yours; when it's our error, it's ours.

refunds

Once your return's back with us and checked, the refund goes to your original payment method. Banks take a few days to show it, and that part's out of our paws.

Launching autumn 2026. scruffyboy, Hong Kong. Final terms are confirmed the week we open. See also shipping.